How to process pre-authorisation on a Standalone Ingenico Move5000



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Pre-Authorisation processing

The pre-authorisation function allows you to authorise and hold funds on a customer’s credit card for a period of up to seven days. A pre-authorisation will not debit a customer’s account until a completion transaction is processed at a later date. Each ‘transaction’ consists of two parts: the pre-authorisation and the completion. This facility is only available for use in certain industries, such as hotels or lodgings.


It is important to retain the Pre-Authorisation merchant receipt as the pre- authorisation completion cannot be completed without the Approval Code from the receipt.


Part one: Pre-authorisation

A pre-authorisation transaction requests verification from a customer’s card-issuing bank for the full value of the purchase. The customer’s bank will issue a successful pre-authorisation request with a 6-digit authorisation number.


Part two: Completion

The Completion transaction is used to process the Customer’s final payment where a Pre-Authorisation was processed earlier. When processing the completion request, use the following data to retrieve the pre-authorisation transaction:

  • the six-digit authorisation number
  • the invoice number and amount
  • the card number or date.

The amount of the completion request may not exceed the pre-authorisation request by more than 15%. If it does, the transaction will be declined. When a completion transaction is successful, its value will be included in the end-of-day settlement to your merchant account.


Note: Please refer to your POS Vendor Point of Sale manual on how to initiate this transaction at the POS if in integrated mode.

 

Processing a pre-authorisation transaction

 

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Press Menu key

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Press 1 to select Transaction

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Press 4 to select Pre-Auth

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Enter pre-authorisation amount and press Enter

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Request customer to tap, insert or swipe their card

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Request customer to enter their PIN and press Enter or press Enter to sign

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An Approved acknowledgement displays once the sale has been successfully processed and the merchant receipt will print automatically.

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Request the customer to sign the receipt if required. You will need to verify your customer's signature. Press Yes if the signature matches.

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Press Yes to print customer receipt if required.

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Processing a pre-authorisation completion

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Press Menu key

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Press 1 to select Transaction

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Press 5 to select Completion

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Enter the completion amount and press Enter

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Enter the 6-digit Approval Code from the merchant receipt and press Enter

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Enter the terminal password

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Press Enter to confirm key and the merchant receipt will print automatically. The customer's credit card will be required if the pre-authorisation transaction is not found on the terminal. Of the latter happens, request the following

  • Request the customer to insert or swipe their card.
  • Enter the last 8 digits of the RRN from the merchant receipt and press Enter.
  • Enter the pre-auth date from the receipt in DD/MM format and press Enter.

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Request the customer to sign the receipt if required. You will need to verify your customers' signature. Press Yes if the signature matches

 

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Press Yes to print the customer receipt if required

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