How to process a refund on a Standalone Ingenico Move5000



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A refund transaction can be used for any:

  • Returned goods purchased that are accepted under your returns policy
  • Services that are terminated or cancelled
  • Incorrect amount charged

Note: Your password will be set up at the time of terminal installation. If you’re unsure of your password, please contact the Customer Support team.

 

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Press Menu on the home screen, and press 1 for Transaction

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Press 3 for Refund

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Enter refund amount and press Refund

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Enter your refund password and press Enter

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Request your customer to tap, insert or swipe their card

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Request customer to select an account

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Request customer to enter their PIN and press Enter

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An Approved acknowledgement displays once the sale has been successfully processed and the merchant receipt will print automatically

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