A refund is usually performed when a customer returns a product or cancels a purchased service and requests their money back. Refunds can be performed for various reasons such as a defective item, dissatisfaction with the product or service, or a change of mind. The purpose of a refund is to provide the customer with a fair resolution and to maintain customer satisfaction and trust.
To perform a refund on Merchant Gateway, follow the steps below:
Log into the Merchant gateway and click Transactions in the pane on the left.
Under Transactions, select All from the drop-down menu.
In the list of transactions, click on the Transaction Purchase ID that you'd like to perform a refund on.
The refund button is at the top right, To process the refund, click the Refund button at top right and follow the required steps.