Request FAQs

• Change of Contact Details form
• Closure request - Terminal return only (TID Closure)
• Change of Authorised Contact Details form
• Update bank details form
• Closure request - Merchant Account cancellation (MID & TID closure)
• Other settlement queries
• Settlement queries - Reconcilation
• Settlement queries - Change in funding descriptor
• Settlement queries - Missing funding
• Other billing queries
• Billing queries - Change in funding cycle
• Billing queries - Change in settlement method
• Billing queries - Fee discrepency
• Other onboarding queries
• Onboarding queries - Adding Merchant ID / Terminal ID
• Onboarding queries - Application queries
• Onboarding queries - Terminal install
• Other general queries
• General queries - Account reset / Account creation
• General queries - Activate Least cost routing / Merchant choice routing
• General queries - Add logo to terminal(s)
• General queries - Terminal configuration
• General queries - Activate American Express acceptance
• General queries - stationery request (e.g. receipt rolls)